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Rewards & App
16 Handles Rewards treats you for treating yourself! To get started, download the 16 Handles app for iOS or Android, or create an account online.
As a 16 Handles Rewards member, you will:
- Earn 1 Points for every $1 you spend.
- Visit the Point Shop to redeem points for a reward.
- Earn Points both in store and with pickup & delivery orders.
- Receive a $5 Reward on your birthday.
- Get exclusive access to deals and holiday specials reserved for 16 Handles Rewards members.
Simply tap SCAN within the 16 Handles app, and scan your QR code at checkout. You will automatically receive Points for your purchase, and if you have Rewards redeemed, it will be automatically redeemed.
Simply tap ORDER within the 16 Handles app and select DELIVERY or PICK UP to place your order. You can also place your order online by signing in to your Rewards account at order.16handles.com. You will automatically receive Points for your purchase, and if you have Rewards credit, it will be automatically redeemed.
Yes, but don’t worry—you’ve got plenty of time to use them! Points and loyalty credits expire 365 days from the date on which they were earned. Once redeemed on the point shop, Rewards typically expire in 90 days unless otherwise noted.
As long as you entered your birthday when you signed up for 16 Handles Rewards, you’ll automatically receive your $5 Birthday Reward on the 1st of your birthday month on the Rewards tab. Your Reward will be automatically redeemed when you scan your app’s QR code in store or when you place an in-app pickup or delivery order. Birthday Rewards expire on the last day of the months after they are loaded. Not sure if you entered your birthday during sign-up? In the 16 Handles app, tap ACCOUNT (top left), then PROFILE to check. You can request to add a birthday or check on your reward status by emailing us at info@16Handles.com
Pay-in-store is not currently available at our shops. If you have a pre-load credit, otherwise known as a digital gift card, you can redeem it for all pickup and delivery orders. Digital gift cards will be redeemable for in-store credit soon. To check a digital gift card balance, hit the menu selection on the top right of the app, and select Gift Cards.
If you received a Promo Code for a bonus Reward that can be redeemed in store, tap the SCAN tab, then tap REDEEM A PROMO. Enter your Promo Code and tap VERIFY CODE to add the bonus Reward to your account. Your Reward will be automatically redeemed at checkout when you scan your app’s QR code in store. If you received a Promo Code for a discount that can be redeemed for pickup or delivery orders, simply enter it at checkout when placing your order.
You can bank points for up to 1 year before they expire. Visit the Point Shop tab on the web or app to redeem points for rewards. Rewards typically expire 90 days after redemption, and are typically used on your next transaction in-store or online.
Yes! Rewards members without smart phones can sign up on a computer HERE via our website!. Once you’ve created an account, you can ask a team member to look up your account with your registered phone number when you make a purchase in a 16 Handles shop. You must visit the Point Shop in order to convert points into rewards prior to the purchase in which you’d like to redeem rewards. If you wish to place a pickup or delivery order, you can do so online at order.16handles.com.
Within the 16 Handles app, tap ACCOUNT, then choose Profile or Addresses or Payment Methods to update personal or payment information.
No, Points are not earned and Rewards cannot be redeemed when purchasing a gift card.
Not at this time. You must use the 16 Handles app to receive Points and redeem Rewards before paying separately with your physical gift card. Online digital-only gift cards can be purchased and sent via the 16 Handles app here.
Points are only available when you place your order directly with 16 Handles either within the 16 Handles app or online via order.16handles.com.
We take your privacy and the security of your personal information seriously, which is why we partner with the best services in the business to keep it secure. For more information about privacy, you can view our app developer’s privacy policy here or find it under the Account tab within the 16 Handles app.
If you had a 16 Handles Rewards account between 2017 and 2023, you can simply sign in to the current 16 Handles Rewards app using your previously registered email address. After you reset your password and answer a few sign-up questions, your Points and Rewards will transfer over. If you have trouble, please email our app support team at info@16handles.com for assistance. We’re here to help!
If you have a question about an in-store experience or pickup/delivery order, one of our team members will be happy to help! Please contact your local 16 Handles directly or email us at info@16handles.com.